🚚 Shipping information:
Weekdays: We deliver within 1-2 business days across the UAE & offer FREE shipping on orders above AED 150.
Weekends: Orders received on Friday 2pm onwards, Saturday & Sunday, will be delivered on Tuesday the following week. If you have an urgent requirement, please email us at firstname.lastname@example.org and we will try our best to make it happen :-)
If you have experienced issues with your Bambuyu order, we want to help you.
Please email us at email@example.com with your order number, reason for return and include photos if your order is damaged. Our Support team will be in touch with you within 24 hours to assess the issue and either process a refund or send a replacement for the products.
The following terms apply to our return policy:
- We are unable to accept returns of opened Bambuyu boxes
- It must be returned in the original packing box with no sign of use
- Any issues with your order must be reported within 24 hours of delivery